One clinical workflow across 14 hospitals
Replaced four legacy EMRs and a tangle of spreadsheets with a single clinical and operational workspace — without a Big Bang cutover.
The problem
A 14-hospital private network running four legacy EMRs plus an unknown number of clinician spreadsheets.
Cross-hospital referrals were happening over WhatsApp. Drug reconciliation at admission took 45 minutes per patient.
Board mandate: one workspace across the network, no Big Bang cutover, no patient data loss.
Our approach
Three-week discovery embedded with clinicians at the largest and smallest sites simultaneously. Workflow mapping by shift, not by spec.
Built a single clinical and operational workspace that wrapped — not replaced — the legacy EMRs in phase one.
Replaced the legacy EMRs one ward at a time, oldest-data-first, with a rollback plan written before the first switch.
Migrated 1.3M patient records with field-level checksums and zero patient-visible downtime.
Results
Four EMRs consolidated to one, network-wide, in 9 months.
Drug reconciliation at admission: 45 → 11 minutes median.
1.3M patient records migrated. Zero records lost or mis-mapped on post-migration audit.
“We expected a multi-year programme with five vendors. Hontec did it with one vendor and one programme manager. We're still surprised.”
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